SHIPPING & DELIVERY POLICY
Our Shipping and Delivery Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Shipping and Delivery Policy at any time.
We proudly offer FREE worldwide shipping via ePacket!
Please note that we require 2 to 6 working days on average to fulfill your order before dispatching it. Rest assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, the estimated delivery time is between 7 to 20 business days. Please consider any holidays that might impact delivery times.
At Mangoms, we celebrate the act of discovery. We work with small vendors from all over the world to share their products, some of our products are shipped directly from our vendors overseas. Due to the nature of the shipping business, delays are often inevitable, all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed.
- For pre-ordered or back-ordered items:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don’t worry, you will receive your other items shortly after.
- Tracking your order:
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page. If you are unsure of your Tracking ID please use our Order Lookup form located Here. Please allow 1 to 5 working days for the tracking information to show.
In some cases, shipping will take longer based on your location, which will be communicated to the buyer at the time of the order. Generally, items ship as soon as possible.
Customs taxes according to the nature of each country shall be borne by the customer and he must be aware of its details according to his country.
- Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at [email protected] if you believe you have provided an incorrect shipping address.
By placing an order on Mangoms, you are responsible for the cost of return shipping back to Mangoms. Please refer to our Return Policy for further information on how to make a return.
- Lost/Stolen Packages
Mangoms is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at [email protected].
- ORDER CANCEL
Please accept our apologies, occasionally we have to cancel orders for some reasons:
Product unavailability: We try to get as much choice as possible onto our website, and occasionally we have to cancel orders when the ordered product is unavailable.
Customer cancellation: If you have requested to cancel part or all of your order.