Frequently asked Questions

Please note that we require 2 to 6 working days on average to fulfill your order before dispatching it. Rest assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, the estimated delivery time is between 7 to 20 business days. Please consider any holidays that might impact delivery times.
  • Return the new, unopened items to us within 14 days of delivery.
  • Simply contact our support team at [email protected] if you have any questions regarding your return.
  • For any product valued over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
  • Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
  • Please be considerate when placing your order to choose the correct size, color, etc. of your product to avoid any returns for exchanges.
It is the responsibility of the buyer to make sure that the shipping address entered is correct. If you think the delivery address provided is incorrect, please contact us immediately via [email protected] within 24 hours. (The earlier the contact time, the better, to avoid the situation where the product is sent out and the address cannot be changed).
Please, if your item comes in different sizes or colors, carefully choose your correct size or color choice before clicking “Add to Cart”.
You will then be directed to our Cart page where you can review your item(s) and proceed to Enter Shipping Address to process your order.

You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page. If you are unsure of your Tracking ID please use our Order Lookup form located Here. The tracking information will be displayed within 1-5 working days after the product is shipped out.

You can contact us at [email protected] and we will reply to you within 24 hours.

Immediately after placing your order, you should receive an email notification at the email you entered during the checkout process. Also if you have provided a mobile phone number you will receive notification text messages confirming your order and tracking information.

Sure, We are proud to say that we can provide free shipping worldwide through ePacket, which can reach more than 200 countries and regions around the world.

Sure, definitely! During the checkout process, you are able to enter any shipping address and specify a different billing address.

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