Frequently asked Questions
- Return the new, unopened items to us within 14 days of delivery.
- Simply contact our support team at [email protected] if you have any questions regarding your return.
- For any product valued over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
- Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
- Please be considerate when placing your order to choose the correct size, color, etc. of your product to avoid any returns for exchanges.
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page. If you are unsure of your Tracking ID please use our Order Lookup form located Here. The tracking information will be displayed within 1-5 working days after the product is shipped out.
Immediately after placing your order, you should receive an email notification at the email you entered during the checkout process. Also if you have provided a mobile phone number you will receive notification text messages confirming your order and tracking information.
Sure, We are proud to say that we can provide free shipping worldwide through ePacket, which can reach more than 200 countries and regions around the world.